Returns & Exchanges

We want you and your family to ride with confidence, which is why we offer a 30-day return policy on all our cargo e-bikes and accessories. If your new bicycle doesn't perfectly suit your lifestyle, we are here to help with a straightforward return or exchange process.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Cargo Bike

  Ensure the e-bike is in its original condition, clean, and packed securely in the original manufacturer packaging to prevent damage during transit.

• 3.
  Schedule Pickup or Shipping

  Affix the provided shipping label to the box and schedule a specialized freight pickup for large cargo bikes or drop off smaller accessories at a designated carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned bicycle for quality assurance, we will process your refund to the original payment method within 7-10 business days.